Frequently Asked Questions
Thanks for visiting LEM Products. Here you'll find our Frequently Asked Questions and Answers. Simply click on the topic you would like below - or scroll down to browse our Questions. Click on the Question to view the Answer. If we don't have the answer to your question here, please contact Customer Service at 1.877.336.5895 for assistance.
• Corporate Information
• Warranty Information
• My Account
• Using Products / Troubleshooting
LEM Contact Information
Address: 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011-9767
FHFH: LEM is a corporate sponsor of Farmers and Hunters Feeding the Hungry. This organization helps pay for donated venison to be processed so it can be provided to various food shelters and other organizations that feed the hungry. FHFH provides millions of meals each year to the needy. Please help by donating in the space provided on the order form or when placing an order tell your CSR you would like to donate to FHFH. LEM matches every dollar donated by customers and forwards the full amount to FHFH.
Business Days and Hours
Regular Business Hours: Monday-Friday 8:00 a.m. to 6:00 p.m. Eastern Standard Time.
Holidays That We Are Closed
• New Years Day
• Memorial Day
• Independence Day
• Labor Day
Why is a price different on the website than in the catalog?
LEM publishes the catalog once a year, occasionally, due to unforeseen circumstances, there are price increases from our vendors and we must reflect this increase in our pricing. As a result our website may show a different price than the catalog. So, prices are subject to change without notice.
How can I place an order?
We accept orders via our website, phone, mail and fax order. Contact our call center at 877-536-7763 to order by phone. You can mail in or fax an order form from our catalog.
I want to add to, change, or cancel my order
Call our customer service department at 877-536-7763 to make a change to an order.
I placed an order and it doesn’t have an updated status
Please email us at email@example.com or call our customer service team at 877-536-7763, Monday - Friday 8 am - 6 pm ET.
Methods of payment accepted
We accept MasterCard, Visa, America Express, Discover, PayPal, Personal Check, Business Check, Cashiers Check, and Money Order. Orders paid by personal checks may be held up to 10 business days until check is processed through your bank.
Do I have to pay tax?
Sales tax is subject to local and state laws.
How do I get a catalog?
Request a catalog by going to https://www.lemproducts.com/catalog_request
What does backordered mean?
We are currently out of stock but have more items scheduled to be received.
How can I tell if the item I want is on backorder?
Check each item online to see if item is in stock. You can also sign up to be notified when a specific item is back in stock.
How long will my item be on backorder?
To find an estimated arrival date, contact our Customer Service Department toll free at 877-536-7763. Most products will arrive in 2-3 weeks or less. There are times when it may be longer, depending on the item.
Do you have a store? Where can I order at a store?
Our retail store is open Monday - Friday from 8am - 5pm. We are located at 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011.
What is the best way to order a part for my processing equipment?
LEM stands behind its products. We carry a full line of parts for our products and have a Service Department to assist with any problems. If you need a part, we suggest that you call our CSRs or Service Technicians at 877-336-5895 so they can assist you in determining the correct replacement part. You may also view a limited inventory of parts on our website in our Parts Category. All parts are not available online. If you do not see the part you need please call contact Customer Service at 877-536-7763.
I want to order a grinder, but I don't know which size would be good for me.
Start by asking yourself a couple of questions. It all depends on how much meat you will be processing and how quickly you would like the job to get done. If you just need it for kitchen use, we would recommend either the #8 575-Watt Grinder or the # 8 Mighty Bite Grinder. The larger stainless steel grinders are measured by the amount of meat they will process per minute. For these larger grinders you would choose the grinder for it’s speed in processing pounds of meat per hour. The more horsepower and the larger the grinder head size the faster the grinder will work. The #5 .25HP will process approximately 4 lbs. of meat per minute, the #8 .35HP will process approximately 6 lbs. of meat per minute, the #12 .75HP will process approximately 10 lbs. of meat per minute, the #22 1HP will process approximately 13 lbs. of meat per minute, and the #32 1.5HP will process approximately 17 lbs. of meat per minute.
Do you sell gift certificates?
E-gift cards can be purchased at the following link https://www.lemproducts.com/product/lem-gift-cards
I have a promo code. Where do I enter it?
When you are on the screen that shows "My Shopping Cart", there is a space that reads "Enter Promo Code". Make sure you push the green "Apply Promo Code" button.
Are any items excluded from promo codes?
Gift certificates, bulk seasoning, bulk cheese, all Z-linker items, refurbished items, and parts do not qualify for promo codes
What method do you use to ship?
LEM Products ships orders through UPS and USPS.
What are your shipping charges?
LEM shipping charges are calculated by merchandise total.
|Cost of Goods||Shipping Cost|
|$ 1.00 - $ 15.00||$5.95|
|$ 15.01 - $ 25.00||$7.95|
|$ 25.01 - $ 50.00||$8.95|
|$ 50.01 - $ 75.00||$10.95|
|$ 75.01 - $110.00||$11.95|
|$110.01 - $175.00||$13.95|
|$175.01 - $225.00||$14.95|
|$225.01 - $300.00||$15.95|
|$300+||7% of merchandise total|
There are items in our catalog that incur additional shipping based on size or weight of the item. These items are each marked with the additional shipping cost. To calculate the shipping with the additional shipping cost, first calculate your merchandise total. Locate your shipping cost on the chart above based on that total. Add the additional shipping to the shipping cost.
Why do some items have additional shipping charges?
Some of our products: grinders, mixers, tenderizers, meat slicers, electric meat saw, cutting boards, freezer paper, dehydrators, stuffers, wood chips and sawdust have additional shipping fees because of the weight and/or the size of the product.
What is ship ahead? Are there additional charges for additional shipment on one order?
Ship ahead simply means we will ship all instock items ahead of any backordered items. If you choose to ship ahead, we ship in-stock items right away and ship back-ordered items when they become available. If you choose not to ship ahead, your entire order will be held at our warehouse until every item is available to ship.
How is shipping outside the 48 Continental USA handled?
Customers outside the 48 Continental states have the option to ship via UPS or USPS (US Postal Service). Shipping is based on actual weight and size of the package. Shipping fees paid to LEM do not include any charges or fees that may be incurred such as: customs fees, border fees, duties or brokerage fees.
How do I return an item?
LEM offers a 30-day money back guarantee. If you are not satisfied with your LEM product, please contact us to discuss your return. Shipping fees are not refundable. Customer Service is available Monday - Friday, 8am - 6pm ET at 877-536-7763.
Where is my order?
Please use the emailed tracking number or contact customer service firstname.lastname@example.org.
Do you sell by the case? In Bulk?
We sell seasoning and cheese in bulk. Please give us a call at 877-536-7763 and we will gladly assist you with an order.
How do I make just part of a pack of seasoning?
Instructions are on the back of each package for that blend. For more information please refer to our Seasoning Information page.
Which seasonings contain allergens?
Ingredients are listed on each seasoning's packet and webpage.
I don’t have enough cure. What can I do?
Each package of cure blend seasoning includes a packet of cure appropriately measured for the amount of meat that the seasoning package indicates. However, if you do run out, you can purchase our LEM Cure in a 4oz. bag, which is enough to cure 100 lbs. of meat. You can view our Cure here.
What kind of warranty do you offer?
All LEM products carry a one year warranty unless stated otherwise. If you purchased your product from one of our retail partners, please register your warranty information at https://www.lemproducts.com/register_warranty
My LEM product is broken, what should I do?
Please contact our service team and they will gladly assist you. They are available Monday - Friday 8am - 5pm eastern. 877-536-7763 option 5, or email Parts- email@example.com
If the product was purchased from a retail store , you will have to return it to the store where it was purchased and exchange it for a return or exchange.
If you purchased your product from one of our retail partners, please register your warranty information at https://www.lemproducts.com/register_warranty
My product is not working properly, what do I do?
Please email firstname.lastname@example.org or call us toll-free at 877-536-7763. Our Customer Service Representatives and Service Technicians will be happy to assist you.
How do I get parts?
LEM carries a full line of replacement parts for most of our products. https://www.lemproducts.com/category/parts has a vast selection (all parts are not available online). If you are unable to find the correct part contact our parts & service team at email@example.com or call 877-536-7763 and select option 5.
I have moved and need to change my address
If you have a change of address, you can email the new address to firstname.lastname@example.org. Please include your old address in the email so that we can remove it from our mailing list. You could also call us toll free at 877-536-7763. Our Customer Service Representatives will be happy to assist you.
Remove me from your mailing list.
If you would like to be removed from our mailing list, email your request to email@example.com. Please make sure you include your name and entire address so that the correct address is removed from our mailing list. You could also call us toll free at 877-536-7763 and ask to be removed from our list. Our Customer Service Representatives will be happy to assist you.
I forgot my online password.
Reset your password here. A new password will be emailed to you.
You can change the password by signing in with the reset password and then click on “change password” in My Account.
USING PRODUCTS/TROUBLE SHOOTING
Is the hand crank Left or Right handed on the Sausage Stuffer (Models #1111 & #1112)?
The hand crank is Right Crank usage only. When installing the crank, position the stuffer so the crank is located on your right side as you face the unit. Install the cylinder so the stuffing tube is facing toward you. Then operate the unit by turning the crank with your right hand while guiding the tube with your left hand.
How do I load the tape on the Poly Bag Tape machine?
To load the Poly Bag Tape machine, insert the tape on the star shaped tape holder. Pull the tape off the roll approximately 6” and place in the machine sticky side up. Lay the tape over the slot in the top of the machine, making sure the tape is at least 2” past the end of the machine, and push a bag through the slot. When a bag is pushed into the slot, the tape will go into the slot. seal the bag and be cut off. That’s it! This will load the tape for future use. The unit should not require re-loading until a new roll of tape is installed.
How do I store unused natural casings after the bag has been opened?
To store a bag of natural casings after it has been opened, leave the unused casings the bag with the brine, put them in an airtight container and store in the refrigerator. Refrigerating the casings will minimize the odor and keep them fresh longer. If you have soaked and flushed some casings and didn’t use them, you can put them back into the bag with the other casings. Just pour salt over top of the casings and store them in the same manner.
What casing do I need for the product I am making?
There is a diagram available that shows which casing to use for which type of sausage you are making. This diagram can be found online: View Our Casings Chart.
Is there preparation for the casings before use?
It depends on which casing you are using. The Natural Hog, Sheep and Beef Casings must be rinsed several times in warm water, and then soaked for ½-1 hour until soft and pliable prior to use.
Fibrous Casings must be soaked in warm water 20-30 minutes before stuffing.
Collagen Middles and Collagen Rounds must be soaked for 3-5 minutes in cool salt water (ratio 1 gallon water to 1 cup un-iodized salt).
However, Non-Edible Casings with smoked flavor, Edible Collagen Casings and our Hot Dog Casings require no preparation before they are used.
Do I need to use water when using Backwoods Seasoning? How much?
Yes, we recommend using at least 1 oz. (2 tablespoons) of water per pound of meat with our Backwoods Seasoning.
What meat is recommended for making jerky and sausage?
Any type of lean meat will work, beef, venison, turkey, etc. For jerky and snack sticks the leaner the meat the better. When making sausage we suggest an 80:20 blend. 80% meat and 20% pork or pork fat. LEM does not recommend using suet in your sausage mix.
Do I need to add fat to my sausage? What type of fat is suggested? What is the ratio of meat to fat?
We recommend using 20% pork or pork fat to 80% lean meat. The fat is added to the meat to make up the total amount of meat needed. If you are making a 10 lb. batch of summer sausage you would use 8 lbs. of lean ground meat and 2 lbs. of pork fat.
LEM does not recommend the use of suet in place of fat. Suet has a higher melting point than the sausage cooking temperature. When the meat is fully cooked the suet would not be melted completely, leaving suet particles in the sausage.
Soy Protein Concentrate can also be added to sausage meat blends. Soy Protein contains no cholesterol and is essentially free of fat because it is derived from a vegetable source. It is very high in protein, which makes it an excellent binder, and also helps to retain the moisture in the meat. You can use 1 lb. of Soy Protein Concentrate for 50 lbs. of meat or 2 teaspoons per pound.
Will the LEM mixer attach to my grinder?
If you have a Stainless Steel LEM meat grinder, it should attach directly to the mixer. Meat Mixers and our Tenderizer/Jerky Attachment will only attach to LEM 700 Series Grinders (Grinder Head Size): # 8, # 12, #22 & #32 and 500 Series Grinders: (Grinder Head Size): #8, #12, #12, #22 & #32.
LEM mixers are made to attach to LEM grinders, which have either a splined or slotted drive shaft, depending on the year they were manufactured. If you have another brand unit with a splined or slotted drive, LEM Products does not guarantee that our mixer will fit.
Mixers will only attach to LEM Stainless Steel Grinders manufactured after 2001. The grinders sold in 2001 did not have a case around the motor; it has a splined drive and stainless steel head and auger. Call our Customer Service Representatives at 877-536-7763 if you need assistance to determine if you have a 2001 model.
How do I figure out what size tube, knife, or plate I need for my grinder?
Stuffing tubes, grinder plates and knives are ordered according to head size. LEM head sizes are standard. You can measure your current plate using our printable Measuring Chart.
The head is the “L” shaped piece in which the meat is put into and extrudes out of. Many heads have a number imprinted on the side. You can also find the head size imprinted on the edge of the plate or the side of the knife.
Standard LEM head sizes are #5, #8, #12, #22, and #32. There are larger grinders.
Approximate plate dimensions are in the chart below:
|Head Size||Approx. Dimension|
How do I determine what size tube I need for my stuffer?
To determine the size tube you need for your stuffer you would first measure the base of an existing tube. If you do not have a tube that fits your stuffer, measure the diameter of the interior of the retaining ring. (The retaining ring is the “nut” that holds the tubes on the stuffer.)
After the base size is determined you will have to determine the size of casing you will be stuffing and purchase a tube of the correct diameter to fit inside the casing.