Build A Smokehouse Book

CUSTOMER SERVICE AND PARTS

At LEM, we understand our job doesn't end the moment you purchase a product. Really... just try us and find out!

• Our Customer Service Team is here to help answer any question you might have, from selecting the right product to how to use it. They're all great questions from our point of view.
• Our trained team of Service Technicians are here to help you with warranty questions, parts selection, even advice. In fact, that's their specialty.

We believe that a great experience requires not only a quality product but also exceptional service. That's why we stock parts inventories and have developed a team of experts whose sole mission is to help you. We will deliver the best possible experience no matter what your need.

WARRANTY REGISTRATION

Purchasing directly from LEM Products automatically registers your item. If you purchased from a retail store such as Amazon, Academy Sports, or Scheels, you will need to register your warranty online. In order for your product's warranty to be valid, you must do one of the following:

• Complete and return the warranty card with a copy of your purchase receipt to LEM Products at 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011-9767.
• Scan and email your warranty card and a copy of your receipt to contactus@lemproducts.com.
• Register your warranty online. You will still need to mail or email us a copy of your purchase receipt.

Regardless of how you submit your warranty registration, you MUST submit a copy of your purchase receipt along with your warranty registration. This information is REQUIRED to exercise your product warranty. YOU MUST RETAIN ORIGINAL RECEIPT FOR WARRANTY VALIDATION. *Food items and DVDs are not included.

Visit Warranty & Recall for complete warranty information.

Order Processing

Orders placed after 12 pm EST will begin processing the following business day. Orders received after 12 pm EST on Fridays begin processing on the following Monday or the next business day if Monday is a holiday. This will affect Jump the Line, Next Day and Second Day shipping methods.

Standard Ground Shipping

In stock orders shipped from LEM Products deliver within 5 - 10 business days of the receipt of the order. Shipments to the 48 states incur Standard Shipping Costs as defined below. Orders being shipped to Alaska, Hawaii, US Territories APO/FPO Addresses or Canada will be charged based on actual shipping charges incurred by UPS or USPS.

When LEM Products ships an order via Standard Ground Shipping - orders will ship via UPS OR USPS.

NEW! UPS Ground Shipping

We call this Jump the Line. Orders shipping via our New UPS Ground Shipping will leave our facility the same day (if ordered before 12 pm EST) and will ship via UPS to arrive within 3 - 5 business days.

Standard Shipping Costs

COST OF GOODS	SHIPPING COST
$1.00 - $15.00	$5.95
$15.01 - $20.00	$7.95
$20.01 - $50.00	$8.95
$50.01 - $75.00	$10.95
$75.01 - $110.00	$11.95
$110.01 - $175.00	$13.95
$175.01 - $220.00	$14.95
$220.01 - $300.00	$15.95
Over $300.00	7% of merchandise total

Canada Customers

Choose between UPS Residential - Canada and USPS Priority Mail International shipping. Shipping time frames will vary due to Customs Requirements. Shipping costs shown in checkout DO NOT include Customs Fees or other charges incurred through Customs.

Rush Shipping

Need it quick? No problem. UPS 2nd Day Air will get your order to you in 2 business days. Get your order in 1 business day with UPS Next Day Air shipping. See Order Processing above for order cut-off and shipping times.

USPS Priority Mail

Orders shipping to Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and the Armed Forces will ship via USPS Priority Mail. Allow up to 10 business days for delivery.

Additional Shipping

Because grinders, Manual Mixers and other large items are bulky and heavy, these items have additional shipping charges and are in addition to Standard Shipping Costs listed above.

Backorders

If your order contains an item/or items that are showing on backorder, the order will be held to ship when all items are in stock unless you choose the option to ship ahead. Ship ahead means all items that are in stock will be shipped immediately leaving any backorders to ship together when all items have arrived in stock.

Visit Shipping & Returns for complete Shipping & Returns information.

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