Frequently Asked Questions

Thanks for visiting LEM Products. Here you'll find our Frequently Asked Questions and Answers. Simply click on the topic you would like below - or scroll down to browse our Questions. Click on the Question to view the Answer. If we don't have the answer to your question here, please contact Customer Service at 1.877.336.5895 for assistance.

Corporate Information
Ordering
Shipping
Seasoning
Warranty Information
Parts
My Account
Using Products / Troubleshooting

 

CORPORATE INFORMATION

LEM Contact Information

Address: 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011-9767
Toll Free: 1-877-336-5895
Wholesale: 1.877.536.7744
Local Phone: 513.202.1188
FAX: 513.202.9494
Email: contactus@lemproducts.com

Corporate Giving

FHFH: LEM is a corporate sponsor of Farmers and Hunters Feeding the Hungry. This organization helps pay for donated venison to be processed so it can be provided to various food shelters and other organizations that feed the hungry. FHFH provides millions of meals each year to the needy. Please help by donating in the space provided on the order form or when placing an order tell your CSR you would like to donate to FHFH. LEM matches every dollar donated by customers and forwards the full amount to FHFH.

Business Days and Hours

Regular Business Hours: Monday-Friday 8:00 a.m. to 6:00 p.m. Eastern Standard Time.

Holidays That We Are Closed

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas


ORDERING

Why is a price different on the website than in the catalog?

LEM publishes the catalog once a year, occasionally, due to unforeseen circumstances, there are price increases from our vendors and we must reflect this increase in our pricing. As a result our website may show a different price than the catalog. So, prices are subject to change without notice.

How can I place an order?

You can place an order by visiting our website www.lemproducts.com. Or you can call 1.877.336.5895 to speak with a CSR. You can fax an order to 513.202.9494. You can also place an order by mailing to: 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011.

I want to add to, change, or cancel my order

Call our customer service department at 1.877.536.7763 to make a change to an order.

I placed an order and it doesn’t have an updated status

Please contact us at 1.877.536.7763 for order status

Methods of payment accepted

We accept MasterCard, Visa, America Express, Discover, Personal Check, Business Check, Cashiers Check, and Money Order. Orders paid by personal checks may be held up to 10 business days until check is processed through your bank.

Do I have to pay tax?

If you live in the state of Ohio you will be charged tax on non-edible items and shipping.

How do I get a catalog?

You can request a catalog via our website here: www.lemproducts.com/catalog_request. You can also call us at 1.877.336.5895 and be placed on our mailing list to receive our catalogs.

What does backordered mean?

Backordered means that the item is currently out of stock. To find the next expected arrival date for a backordered item it will be shown in red by the product description on our website or call us toll free at 1.877.336.5895. Our Customer Service Representatives will be happy to assist you.

How can I tell if the item I want is on backorder?

If you are searching for an item online, under the full product description it will usually state, “This item is backordered” in bold, red letters. If you are in doubt concerning the status of an item, please call our Customer Service Department toll free at 1.877-336-5895.

How long will my item be on backorder?

To find an estimated arrival date, contact our Customer Service Department toll free at 1.877.336.5895. Most products will arrive in 2-3 weeks or less. There are times when it may be longer, depending on the item.

Do you have a store? Where can I order at a store?

We have a seasonal outlet at 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011 (20 minutes outside of Cincinnati). The outlet is usually open from September to January, 8 a.m. - 5 p.m. EST. From February to August, you can visit our main office at 4440 Muhlhauser Rd, Suite 300, West Chester, OH 45011 to purchase products.

For customers who do not live near Cincinnati, Ohio, please use our Find a Store tool to find a retail store near you. You will be able to find a retail store nearest your zip code. Keep in mind that retailers do not carry our complete line of products. If you are looking for something specific, we suggest calling the store to check availability. You can also call us toll free at 1.877.336.5895 to get assistance locating a store near you.

What is the best way to order a part for my processing equipment?

LEM stands behind its products. We carry a full line of parts for our products and have a Service Department to assist with any problems. If you need a part, we suggest that you call our CSRs or Service Technicians at 1.877.336.5895 so they can assist you in determining the correct replacement part. You may also view a limited inventory of parts on our website in our Parts Category. All parts are not available online. If you do not see the part you need please call contact Customer Service at 1.877.336.5895.

I want to order a grinder, but I don't know which size would be good for me.

Start by asking yourself a couple of questions. It all depends on how much meat you will be processing and how quickly you would like the job to get done. If you just need it for kitchen use, we would recommend either the #8 575-Watt Grinder or the # 8 Mighty Bite Grinder. The larger stainless steel grinders are measured by the amount of meat they will process per minute. For these larger grinders you would choose the grinder for it’s speed in processing pounds of meat per hour. The more horsepower and the larger the grinder head size the faster the grinder will work. The #5 .25HP will process approximately 4 lbs. of meat per minute, the #8 .35HP will process approximately 6 lbs. of meat per minute, the #12 .75HP will process approximately 10 lbs. of meat per minute, the #22 1HP will process approximately 13 lbs. of meat per minute, and the #32 1.5HP will process approximately 17 lbs. of meat per minute.

Do you sell gift certificates?

LEM sells gift certificates in increments of $25, $50, and $100. If you would like to purchase gift certificates, you can order online using the following catalog numbers GS25 for the $25 gift certificate, GS50 for the $50 gift certificate, and GS100 for the $100 gift certificate. Or, you can call us toll free at 1.877.336.5895 to place your order. Gift certificates must be mailed in with the order to be redeemed. They cannot be redeemed online.


SHIPPING

What method do you use to ship?

LEM Products ships orders through UPS and USPS.

Ground shipping will ship via either UPS or USPS.

Can I choose a different method to ship?

We will to our best to accommodate optional shipping requests.

What are your shipping charges?

LEM shipping charges are calculated by merchandise total.

Cost of Goods Shipping Cost
$ 1.00 - $ 15.00 $5.95
$ 15.01 - $ 25.00 $7.95
$ 25.01 - $ 50.00 $8.95
$ 50.01 - $ 75.00 $10.95
$ 75.01 - $110.00 $11.95
$110.01 - $175.00 $13.95
$175.01 - $225.00 $14.95
$225.01 - $300.00 $15.95
$300+ 7% of merchandise total

There are items in our catalog that incur additional shipping based on size or weight of the item. These items are each marked with the additional shipping cost. To calculate the shipping with the additional shipping cost, first calculate your merchandise total. Locate your shipping cost on the chart above based on that total. Add the additional shipping to the shipping cost.

Why do some items have additional shipping charges?

Some of our products: grinders, mixers, tenderizers, meat slicers, electric meat saw, cutting boards, freezer paper, dehydrators, stuffers, wood chips and sawdust, and smokers have additional shipping fees because of the weight and/or the size of the product.

When a product has additional shipping, shipping is calculated first by the merchandise total and then the additional shipping is added to that total.

For example, a product has $7.00 additional shipping. That means it has regular shipping charge of $15.95 plus the additional $7.00, making it $22.95 to ship the grinder.

What is ship ahead? Are there additional charges for additional shipment on one order?

Ship ahead means that an order which has both in-stock and back-ordered-items will be shipped in two shipments. In-stock items on these orders will be shipped prior to back-ordered items, thus creating two shipments from one order. You have the option to choose to ship ahead if your order has items on back order. If you choose to ship ahead, we ship in-stock items right away and ship back-ordered items when they become available. If you choose not to ship ahead, your entire order will be held at our warehouse until every item is available to ship.

How is shipping outside the 48 Continental USA handled?

If you are shipping your order outside the 48 Continental states, please call us toll free at 1.877.336.5895. We will calculate your additional shipping charges. Customers outside the 48 Continental states have the option to ship via UPS or USPS (US Postal Service). Shipping is based on actual shipping cost based on weight and size of the package. Shipping fees paid to LEM do not include any charges or fees that may be incurred such as: customs fees, border fees, duties or brokerage fees.

How do I return an item?

If you would like to return an item, please call us toll free at 1.877.336.5895. Our Customer Service Representatives will give you the information needed to return an item.

You may also simply fill out the return form on the back of your packing slip that came with your order and follow the directions listed to make the return.

LEM offers a 30-day money back guarantee. If you are not satisfied with your LEM product, please contact us to discuss your return. Shipping fees are not refundable.

Where is my order?

You can track your order on our website by visiting our Track Your Order page. You will need your order #, email address and zip code to track your order online. If you need any further information, need a tracking number, or have any questions, please call us toll free at 1.877.336.5895.


SEASONING

Do you sell by the case? In Bulk?

LEM sells items from our catalog singly. If you want to purchase products in bulk or sell our products, you may want to become a Wholesale Dealer. Please call 1.877.536.7744 if you are interested in becoming a dealer.

We do sell seasoning and cheese in bulk. However, it is not available on the Internet. Bulk Seasoning comes in a 25 lb. bag. The amount of meat that each bag will season and the price depends on which seasoning you purchase. Call us toll free at 1.877.336.5895 if you would like to place an order for the bulk seasoning or bulk cheese.

How do I make just part of a pack of seasoning?

The directions on the back of each package of seasoning provide you with the amount of seasoning, cure, and water to use per pound of meat.

The amount of cure is constant at a scant ¼ teaspoon per pound of meat, and the amount of water is at least 1 oz. of water per pound. However, the amount of seasoning per pound varies with each flavor of seasoning.

For further information, please reference your package instructions on our Seasoning Information page.

Which seasonings contain allergens?

Our Fresh Seasonings: Regular, Hot, and Fresh Bratwurst contain MSG.

Our Jerky Seasonings: Original, Mesquite, Teriyaki Hickory and Hot contain MSG.

Our Cured Seasonings: Hot Stick, Pepper Stick, Bologna, Franks, Trail Bologna, Bratwurst, Salami, and Smoked Sausage contain MSG.

Pepper Stick contains mustard.

I don’t have enough cure. What can I do?

Each package of cure blend seasoning includes a packet of cure appropriately measured for the amount of meat that the seasoning package indicates. However, if you do run out, you can purchase our LEM Cure in a 4oz. bag, which is enough to cure 100 lbs. of meat. You can view our Cure here.


WARRANTY INFORMATION

What kind of warranty do you offer?

All LEM products are warranted for 1 full year. Our Stainless Steel Electric Meat Grinders carry a 5 year warranty. Our MaxVac Vacuum Sealers also carry a 2 year warranty. Chef's Choice Electric Knife Sharpeners (# 883 and # 334) are warranted for 3 years. Mundial Knives (# 980) carry a lifetime warranty. Warranty details are provided with the product.

For your warranty to be in effect, you must fill out your warranty card and return it to 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011, or submit it online here: Warranty Registration. You must include a copy of your receipt with your returned warranty card - KEEP your original receipt, as this will be needed for Warranty Service.

Failure to send warranty information to LEM will limit your warranty to 90 days with proof of purchase.


PARTS

My LEM product is broken, what should I do?

Please call LEM Products at 1.877.336.5895. If the broken part is replaceable and the product is still under warranty (warranty information must be on file with LEM) we will send a replacement part to you ASAP free of charge.

If the product was purchased from a retail store and is still within the store’s allotted amount of time to return an item, you can return it to the store where it was purchased and exchange it for a new unit.

Please send us your warranty information as soon as possible.

If your unit is out of warranty LEM carries a full line of replacement parts available for purchase.

My product is not working properly, what do I do?

Please call us toll free at 1.877.336.5895. Our Customer Service Representatives and Service Technicians will be happy to assist you.

How do I get parts?

LEM carries a full line of replacement parts for most of our products. The easiest way to get parts for your LEM product is online at www.lemproducts.com. (All parts are not available online.) If after looking for the part under the product type, you are uncertain of the part you need please call 1.877.336.5895 and our Customer Service Representatives or Service Technicians will be happy to assist you.


MY ACCOUNT

I have moved and need to change my address

If you have a change of address, you can email the new address to contactus@lemproducts.com. Please include your old address in the email so that we can remove it from our mailing list. You could also call us toll free at 1.877.336.5895. Our Customer Service Representatives will be happy to assist you.

Remove me from your mailing list.

If you would like to be removed from our mailing list, email your request to contactus@lemproducts.com. Please make sure you include your name and entire address so that the correct address is removed from our mailing list. You could also call us toll free at 1.877.336.5895 and ask to be removed from our list. Our Customer Service Representatives will be happy to assist you.

I forgot my online password.

Reset your password here. A new password will be emailed to you.

You can change the password by signing in with the reset password and then click on “change password” in My Account.


USING PRODUCTS/TROUBLE SHOOTING

Is the hand crank Left or Right handed on the Sausage Stuffer (Models #1111 & #1112)?

The hand crank is Right Crank usage only. When installing the crank, position the stuffer so the crank is located on your right side as you face the unit. Install the cylinder so the stuffing tube is facing toward you. Then operate the unit by turning the crank with your right hand while guiding the tube with your left hand.

How do I load the tape on the Poly Bag Tape machine?

To load the Poly Bag Tape machine, insert the tape on the star shaped tape holder. Pull the tape off the roll approximately 6” and place in the machine sticky side up. Lay the tape over the slot in the top of the machine, making sure the tape is at least 2” past the end of the machine, and push a bag through the slot. When a bag is pushed into the slot, the tape will go into the slot. seal the bag and be cut off. That’s it! This will load the tape for future use. The unit should not require re-loading until a new roll of tape is installed.

How do I store unused natural casings after the bag has been opened?

To store a bag of natural casings after it has been opened, leave the unused casings the bag with the brine, put them in an airtight container and store in the refrigerator. Refrigerating the casings will minimize the odor and keep them fresh longer. If you have soaked and flushed some casings and didn’t use them, you can put them back into the bag with the other casings. Just pour salt over top of the casings and store them in the same manner.

What casing do I need for the product I am making?

There is a diagram available that shows which casing to use for which type of sausage you are making. This diagram can be found online: View Our Casings Chart.

Is there preparation for the casings before use?

It depends on which casing you are using. The Natural Hog, Sheep and Beef Casings must be rinsed several times in warm water, and then soaked for ½-1 hour until soft and pliable prior to use.

Fibrous Casings must be soaked in warm water 20-30 minutes before stuffing.

Collagen Middles and Collagen Rounds must be soaked for 3-5 minutes in cool salt water (ratio 1 gallon water to 1 cup un-iodized salt).

However, Non-Edible Casings with smoked flavor, Edible Collagen Casings and our Hot Dog Casings require no preparation before they are used.

Do I need to use water when using Backwoods Seasoning? How much?

Yes, we recommend using at least 1 oz. (2 tablespoons) of water per pound of meat with our Backwoods Seasoning.

What meat is recommended for making jerky and sausage?

Any type of lean meat will work, beef, venison, turkey, etc. For jerky and snack sticks the leaner the meat the better. When making sausage we suggest an 80:20 blend. 80% meat and 20% pork or pork fat. LEM does not recommend using suet in your sausage mix.

Do I need to add fat to my sausage? What type of fat is suggested? What is the ratio of meat to fat?

We recommend using 20% pork or pork fat to 80% lean meat. The fat is added to the meat to make up the total amount of meat needed. If you are making a 10 lb. batch of summer sausage you would use 8 lbs. of lean ground meat and 2 lbs. of pork fat.

LEM does not recommend the use of suet in place of fat. Suet has a higher melting point than the sausage cooking temperature. When the meat is fully cooked the suet would not be melted completely, leaving suet particles in the sausage.

Soy Protein Concentrate can also be added to sausage meat blends. Soy Protein contains no cholesterol and is essentially free of fat because it is derived from a vegetable source. It is very high in protein, which makes it an excellent binder, and also helps to retain the moisture in the meat. You can use 1 lb. of Soy Protein Concentrate for 50 lbs. of meat or 2 teaspoons per pound.

Will the LEM mixer attach to my grinder?

If you have a Stainless Steel LEM meat grinder, it should attach directly to the mixer. Meat Mixers and our Tenderizer/Jerky Attachment will only attach to LEM 700 Series Grinders (Grinder Head Size): # 8, # 12, #22 & #32 and 500 Series Grinders: (Grinder Head Size): #8, #12, #12, #22 & #32.

LEM mixers are made to attach to LEM grinders, which have either a splined or slotted drive shaft, depending on the year they were manufactured. If you have another brand unit with a splined or slotted drive, LEM Products does not guarantee that our mixer will fit.

Mixers will only attach to LEM Stainless Steel Grinders manufactured after 2001. The grinders sold in 2001 did not have a case around the motor; it has a splined drive and stainless steel head and auger. Call our Customer Service Representatives at 1.877.536.7763 if you need assistance to determine if you have a 2001 model.

What are your grinder’s volts, watts, and rpm’s? Hole size in the heads?

Below are the specifications are for the 700 Series Grinders: 777, 779, 780, 781, and 782.

The hole size in the head of the grinder (the area where the meat is put in to be ground) on the #5 is 1 5/8”, #8, #12 have a 2” opening, #22, #32 have a 2 ¼” opening.

SKU Head Size Horsepower Shipping Weight Watts Volts Approximate RPM of Motor Approximate RPM of Auger
777 # 5 .25 HP 33 lbs. 250 110 1700 r/min 230 r/min
779 # 8 .35 HP 37.3 lbs. 250 110 1700 r/min 230 r/min
780 # 12 .75 HP 46 lbs. 550 110 1700 r/min 230 r/min
781 # 22 1 HP 65 lbs. 600 110 1700 r/min 180 r/min
782 # 32 1.5 HP 79 lbs. 1100 110 1700 r/min 180 r/min

How do I figure out what size tube, knife, or plate I need for my grinder?

Stuffing tubes, grinder plates and knives are ordered according to head size. LEM head sizes are standard. You can measure your current plate using our printable Measuring Chart.

The head is the “L” shaped piece in which the meat is put into and extrudes out of. Many heads have a number imprinted on the side. You can also find the head size imprinted on the edge of the plate or the side of the knife.

Standard LEM head sizes are #5, #8, #12, #22, and #32. There are larger grinders.

Approximate plate dimensions are in the chart below:

Head Size Approx. Dimension
#5 2-1/8”
#8 2-3/8”
#12 2-3/4”
#22 3-1/4”
#32 3-7/8”

How do I determine what size tube I need for my stuffer?

To determine the size tube you need for your stuffer you would first measure the base of an existing tube. If you do not have a tube that fits your stuffer, measure the diameter of the interior of the retaining ring. (The retaining ring is the “nut” that holds the tubes on the stuffer.)

After the base size is determined you will have to determine the size of casing you will be stuffing and purchase a tube of the correct diameter to fit inside the casing.


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