Door is lousy seal due to bent hinge pin that I fixed but the interior of the door still bulges and the screws won't tighten up like they are stripped. Now I see it has latching door. I got this yesterday for Grandparents day and I hate to tell my granddaughters what they got me was junk. I would expect the company to correct this since obviously the problem was known to the company and a latch was placed on it. That is if they take pride in their product.
Owner Response: We sorry to hear about your poor experience, David. Please give us a call at 877-336-5895 or email your specific issue to email@example.com, we'd love to help you out and make this right.
It's generally an ok smoker
In general I like the smoker, tough body on it. Well insulated. My big issue is the dial to turn the heat up and down is a piece of garbage. The heat is inconsistent and it feels like a loose oven dial where it has an inch of movement either way before it grabs and turns the actual heat dial. My bad review goes more to lem themselves as well. I have emailed and asked numerous times if I can get manual so I can see if I can figure out fixing the dial myself, obviously I am not going to pay to ship this huge thing under warranty for a dial at the moment. But after emailing my warranty info and emailing numerous times with questions no one has the courtesy to respond. So I am hoping this bad review will kick them into gear on getting customer service up to par, as of now I have no trust in hearing from them properly. I would absolutely buy a different smoker and I am glad I got this one on sale. I wouldn't buy it at the price of 230 and I would be pretty unhappy if I had.
Perfect for your every day smoker. Easy to assemble and easy to operate.