I love the products, but the way they were shipped broke my heart, and also four jars of the mustard I ordered! I ordered twelve of the regular Ben's sweet and hot mustard, and two of the new jalapeno flavored kind. They shipped out right away, but when I opened the container, there was mustard all over and broken jars. I lost three big ones and one of the little ones. I couldn't believe the way they came. While the jars are wrapped in bubble wrap, they needed to be separated with dividers, and stacked, not just laid in the box on top of each other. The box has fragile stickers all over it, but that doesn't mean anything in a shipper's eyes. I haven't reached out to customer service yet because I just discovered this issue on Christmas Eve. I will call customer service tomorrow. I rate the actual products very highly, but they have got to come up with a much better method of shipping.